The pandemic has forced different industries to change their business strategy, adopt new work culture, and incorporate the latest technologies to survive and thrive. Managed service providers also have to improve their service strategy to accommodate the changed requirements of their clients. The blog says about nine post-pandemic MSP trends that you need to know for a better business perspective.
1. Cybersecurity services and awareness:
Effective cybersecurity solutions are important for every modern business infrastructure to keep them safe from hackers, malware, Ransomeware, and other cyber-attacks. MSPs provide efficient protection to your business data and digital resources to keep them away from potential threats and ensure cybersecurity.
Virus attacks, data breaching, etc. can slow down computers and reduces the productivity of your resources. During and post-pandemic situation, when most of the IT organizations are operating with a distributed workforce, cybersecurity services have become a mandate to keep sensitive data safe. Therefore, managed IT services are beneficial to keep your business safe from cyber-attacks.
2. Disaster recovery as a service (DRaaS):
Most of the MSPs are focused on providing high-quality disaster recovery support system as a cloud computing service model. DRaaS allows an organization to keep the valued data and IT infrastructure safe with a trusted third party service provider. The MSPs provide disaster recovery orchestration as a SaaS solution, which allows the organizations to recover data and IT infrastructure after a disaster.
With a DRaaS model, the service provider takes the responsibility of data backup and resource management for disaster recovery for its client company. Be it a natural disaster flood, fire accident, earthquake, etc., or equipment failures and power outages, disaster recovery planning is very much essential for business continuity.
3. Password Management:
In a post-pandemic situation, when a huge number of people are still working from home and organizations have to run with a distributed workforce, data security has become a crucial aspect. This makes the password management a vital concept to ensure safety and productivity.
With password management service, MSPs provide high-strength passwords for all of the applications and websites used by employees and helps them to store securely. MSPs also provide private and encrypted password storing facilities along with safe storage of credentials, files, and private data of customers and employees. With an efficient password management system, customers can enjoy strict data access for better security; a customized and role-based access system restricts any kind of resource misuse and data loss.
4. Virtual CIO (vCIO):
Virtual CIO services from your MSPs are the key to manage your technical needs and requirement of technology upgrade considering your business requirements. Especially for a small and medium-size business, vCIO plays a crucial role; it can help in decision making regarding the incorporation of the latest technologies, system update, investment in business expansion, how to deal with competitor companies, and so on. Advice from experts helps the business owners to make strategic technology decisions and execute their business development plan.
5. Automation:
The pandemic crisis has made the importance of system automation prominent. Multiple organizations are thinking about automation to reduce the dependency on manual workforces. Automation is indispensable for frequently repeated activities, like payslip generation, or tax calculation, or answering similar queries from multiple customers, etc. Automation can increase the flexibility of the company along with maintaining economic efficiency. Automation tools like ‘chatbot’ can be customized and programmed to serve specific types of work and it can even provide 24*7 customer services without interruption. MSP can help you to incorporate automation tools and services to improve productivity.
6. Compliance-as-a-Services:
To reduce legal complications and improve productivity, compliance-as-a-services play an important role. Along with minimizing the in-house workload related to changes in regulations, managing data security, and preparing documentation for regulatory bodies, MSP also helps in simplifying the administrative process. MSPs can even take care of your system update as the industry regulations are updated time-to-time. Managed service providers basically release updates to their cloud-based services automatically to smooth your business management.
7. Internet of Things (IoT):
Implementation of IoT enables you to collect essential data from the network and conduct advanced analytics to identify business opportunities, how to reduce operational costs, and so on. IoT even enables you to predict business requirements before they arise. It also improves the monitoring facility across multiple layers of IT infrastructure and network used by your employees and customers.
MSPs offer IoT services to improve connectivity, capabilities to predict and act, monitoring system, along with fine-tuning of services and products. With IoT, MSP can suggest new revenue streams along with improving control of operational processes.
8. Security-as-a-Service:
One of the main functions of MSP is to manage the security system of your organization. This service also includes maintaining the security system of your IT infrastructure using cutting-edge technology and update the system and tools time-to-time. When hiring an MSP, the best security people will work for you to offer the best cybersecurity and IT infrastructure security.
When your dedicated workforces don’t have to bother about regular system maintenance and security aspects, they can concentrate on what they are best at doing. MSP also makes your in-house resource and infrastructure management simpler.
9. Documentation-as-a-Service:
Technical documentation is a very important process when organizations are running their business with a distributed workforce. Proper documentation is one of the best ways to convey information properly and maintain the same understanding throughout the whole active group. Managed service providers also provide documentation service to offer accurate and up-to-date documentation of your web services, applications, different service components, schemas, and databases.
Documentation-as-a-service makes it easier to maintain paper works and time-to-time updates of the documents. As a result, your dedicated workforces don’t have to invest time in the monotonous documentation processes and they can focus on productive works. This support service rescues your workforce from the boring documentation process as well as offers quality documentation.
Conclusion:
Now is the time to embrace the advanced services offered by managed service providers for a better future. Every business has been impacted by COVID-19 and is forced to change its mode of functionality or incorporate new technologies to sustain and improve productivity. To make your transformation journey smooth and towards a productive future, you can consider IT infrastructure consulting services as your trusted partner.
